This privacy policy sets out how vCreate uses and protects any information that you give us when you use the vCreate service or website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the vCreate service or website, then you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.

This policy is effective from 18/10/2021.

What we collect

When using the vCreate service or website, we may collect the following information:

• Your full name, email address and mobile phone number
• The password you create and the multi-factor authentication passcode you create (if applicable)
• Videos, photos and messages
• Visitation statistics such as IP Address and device type. This information is used for audit and/or system maintenance purposes only

See our full Data Protection and Security Policy for further information on the data we collect from you and how it is processed.

What we do with the information we gather

We require this information to provide you with the vCreate service, and in particular for the following reasons:

• To authenticate and identify your account on the vCreate service
• To send monthly newsletter emails about vCreate or other related information which we think you may find interesting using the opted-in email address which you have provided. (vCreate Diaries only)

Information Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

See our full Data Protection and Security Policy for further information including our GDPR and UK DPA 2018 compliance.

Controlling your personal information

vCreate Ltd act as Data Processors, which means a natural or legal person or organisation which processes personal data on behalf of a data controller. The healthcare organisation / hospital unit or clinical service inviting you to register for a vCreate account acts as the Data Controller, which means the natural or legal person or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data. We will only process your data when collected by an authorised data controller and when you have registered for an account under the lawful basis of providing consent (vCreate Diaries) or the Provision of Health or Social Care (vCreate Health).

If you no longer wish to use the vCreate service, you may request removal of your account when logged into the vCreate service.

Click on "Update My Details" from your dashboard, then click on "Request Account Removal" and confirm when prompted. The system administrator will aim to permanently delete your account along with all your associated data within 7 days.

If you no longer wish to receive our email communications, you may opt-out of receiving them by emailing us at privacy@vcreate.tv, by clicking the "Unsubscribe" link at the bottom of any email communications or by unchecking the "Keep Me Updated" box under "Update My Details" from your dashboard when logged in to the vCreate service.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. No fee will be payable. If you would like a copy of the information held on you please write to vCreate Ltd, 7 Devereux Road, Windsor, Berkshire, SL4 1JJ, UK or email us at privacy@vcreate.tv.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Links to other websites

The vCreate service or website may contain links to other websites of interest. However, once you have used these links to leave the vCreate service or website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

How we use cookies

A cookie is a piece of information which is saved as a small text file on your computer or mobile device when you visit a website. It is generated by the website that you are visiting and tells the website when you return.

The vCreate service uses cookies to hold your login email address if you choose to have the service remember you. You are able to remove these cookies by unchecking "Remember me?" from the login page.

For further information regarding our full use of cookies, please refer to our Cookie Policy.

We also use traffic log cookies on our website to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitor needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

By using the vCreate service or visiting this website you consent to the use of cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the the vCreate service or website.